Beauty Exchange

Complimentary Samples

Omnia786
Omnia786
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So yesterday I went hunting for fragrance samples in Canal Walk, the idea was to get around 3-4 for ladies and 3-4 for men, pass them round the office, find out who likes what and then purchase the full size products as gifts.. not the samples obvs..

The amount of attitude I received from the different beauty house consultants was disgusting to say the least, I was told no before even completing my sentence.

Why do these consultants act as if they are giving away their own personal products that are paid for from their pockets.

Is it not my right as a consumer to try a product before purchasing it, taking into account that I would possibly spending in excess of R5000 ZAR (my Boss's money, not mine)

Have you ladies ever experienced this?
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Nixxi
Nixxi
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Wednesday, October 14 2015, 06:39 PM - #Permalink
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That is shocking and disguisting behaviour especially towards potential customers, I would have lodged a complaint! And yes it is our right as consumers to test products before purchasing!
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    ZaShandu
    ZaShandu
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    Wednesday, October 14 2015, 01:03 PM - #Permalink
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    Some are always like: It's finished or we have no clue what you are on about.

    I thought to myself if they are not keeping it for themselves then they do not know completely.
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    Wednesday, October 14 2015, 03:01 PM - #Permalink
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    Sadly I find this often. At the moment I am desperately trying to find a new complete skin care range that I can change to. I really get a lot of attitude from a lot of the counters except Clarins, They are the only the only ones that are really willing for you to try the product before you buy the full size.
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    veebruin
    veebruin
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    Wednesday, October 14 2015, 03:32 PM - #Permalink
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    I share the same sentiments...

    I have wanted to try out some make-up products for myself (I don't really know much about make-up i.e. what products to use, how to apply, etc.) and had considered going to 1 or more of the retailers to ask the consultants to assist (and therefore apply) suitable products for me. Thought this would be best instead of me buying things that just weren't right for me, hence wasting money...

    However, on the very 1st attempt, I was looked at as though I was asking for the person to go to the ends of the earth for me, so that pretty much put me off trying any further.
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    veebruin
    veebruin
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    Wednesday, October 14 2015, 03:32 PM - #Permalink
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    I share the same sentiments...

    I have wanted to try out some make-up products for myself (I don't really know much about make-up i.e. what products to use, how to apply, etc.) and had considered going to 1 or more of the retailers to ask the consultants to assist (and therefore apply) suitable products for me. Thought this would be best instead of me buying things that just weren't right for me, hence wasting money...

    However, on the very 1st attempt, I was looked at as though I was asking for the person to go to the ends of the earth for me, so that pretty much put me off trying any further.
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    veebruin
    veebruin
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    Wednesday, October 14 2015, 03:33 PM - #Permalink
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    I share the same sentiments...

    I have wanted to try out some make-up products for myself (I don't really know much about make-up i.e. what products to use, how to apply, etc.) and had considered going to 1 or more of the retailers to ask the consultants to assist (and therefore apply) suitable products for me. Thought this would be best instead of me buying things that just weren't right for me, hence wasting money...

    However, on the very 1st attempt, I was looked at as though I was asking for the person to go to the ends of the earth for me, so that pretty much put me off trying any further.
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    veebruin
    veebruin
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    Wednesday, October 14 2015, 03:33 PM - #Permalink
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    I share the same sentiments...

    I have wanted to try out some make-up products for myself (I don't really know much about make-up i.e. what products to use, how to apply, etc.) and had considered going to 1 or more of the retailers to ask the consultants to assist (and therefore apply) suitable products for me. Thought this would be best instead of me buying things that just weren't right for me, hence wasting money...

    However, on the very 1st attempt, I was looked at as though I was asking for the person to go to the ends of the earth for me, so that pretty much put me off trying any further.
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  • Accepted Answer

    Nixxi
    Nixxi
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    Wednesday, October 14 2015, 06:41 PM - #Permalink
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    You know what, these people can really learn a thing or two from the customer service in Dubai. Every single shop I went into the people were very friendly and helpful, always made me feel welcome!
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    Omnia786
    Omnia786
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    Thursday, October 15 2015, 07:56 AM - #Permalink
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    Thank you for your replies ladies,

    I took it very personal and thought,
    is it my appearance?
    It is because I'm not wearing any makeup?
    Do I look as if I cannot afford the products?

    I'm glad there are others who share my sentiments and maybe yes, we should complain.

    xxx
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    mia shaik
    mia shaik
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    Thursday, October 15 2015, 09:30 AM - #Permalink
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    Hi ladies . Happened to me a few times but then I decided enough was enough and demanded to see the manager. I gave them a mouthfill and made sure that so called consultant was reprimanded. But this happens almost everywhere and the thing to remember is that not to take any nonsense from them because the samples are not coming out of their pockets . Ladies if this happens to you again be sure to complain!
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    Nixxi
    Nixxi
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    Thursday, October 15 2015, 11:37 AM - #Permalink
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    That's right! It takes alot to tick me off but rudeness towards customers is unacceptable! I don't know if you are on Twitter Omnia but if you tweet them they will get back to you and im pretty sure you will get those samples.
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    Sarahtorr
    Sarahtorr
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    Thursday, October 15 2015, 11:49 AM - #Permalink
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    I also find this to be a big problem in SA often when asking for foundation samples they do not want to help me which i think is so unacceptable because foundation needs time to settle and you need to give yourself time to see if it is worth purchasing. Perfumes also, how many times have i smelt a perfume liked it, tested it and then after a few hours the scent just either didnt last or was way to much for me, there are samples and testers for a reason and that reason is not so that you as a consultant can smell or look good its for the CUSTOMERS!
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    waffles786
    waffles786
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    Friday, October 16 2015, 08:47 PM - #Permalink
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    i actually have experienced this... went with my sister to Edgars once and my sister wanted to get a perfume for her husband. there was an empty bottle of tester perfume on the counter. My sister was interested in buying this brand, but of course she wanted to test first. she asked the assistant for another tester bottle and she simply replied with "We don't have anymore" and just walked away like she couldn't care less. she then complained to one of the managers who also seemed like she wasn't bothered at all.
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    Vasanir
    Vasanir
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    Tuesday, October 27 2015, 12:00 PM - #Permalink
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    I had the same situation with testing of a anti- aging serum. i wanted a sample for me to test for a few days, as i have very sensitive skin and dont want to spend +R800 on a product (like i did before) only to find out i have a bad reaction to it or that it does not work for me.
    The slaes lady proceeded to pump the product onto my hads for me to "try" for that evening. This she said was fine to put over my make-up.
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    Ermine
    Ermine
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    Tuesday, October 27 2015, 01:12 PM - #Permalink
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    I know the feeling very well!! Most beauty assistants these days are so rude, unhelpful, uneducated in there area & even sometimes make me feel like a criminal. They watch you like a hawk as if you can't afford the products and if I'm going to steal something!!
    That's way I stopped asking for samples & now tend to stay with the products I know.
    It's really very sad, for example:
    I use too collect a wide variety of different perfumes and now I just stopped buying new ones.
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  • Accepted Answer

    Thursday, October 29 2015, 12:35 PM - #Permalink
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    Wow! I do training for Beauty Consultants and one of the tools we give them to help with making sales, are samples. That is if the brands have them available. The samples cost anything between R7-R20 nowadays. Still - it is a great driving force as it gives the opportunity to try the fragrance at your leisure, let it settle on your skin, experience the top, middle and bottom notes, share it with your friends, keep it in your bag etc!

    Such a pity that you had such a bad experience though. You shouldn't feel bad asking. But one always does. Try some of the new fragrances - most new launches come with loads of samples! :-)
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    Qtjax
    Qtjax
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    Friday, October 30 2015, 11:23 AM - #Permalink
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    I have wintnessed the same im afraid. They willing to give you samples when you buy purfumes though. But not if you just want to try it out first. The irony right! But Dischem staff have been pretty good with this. Edgars are the wors. An many times find emoty testers on the shelves too
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  • Accepted Answer

    Friday, October 30 2015, 01:18 PM - #Permalink
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    Have you guys tried those fragrance sample boxes from Foschini? You get a few samples (up to 12), that you can try out.Deluxe fragrance gift box is going for R895 and Designer fragrance gift box for her R675 i think. Designer fragrance gift box for him is R775. Then you also get a voucher to purchase a full perfume, according to what you liked from the samples. I haven't tried it yet but i am keen to. Do you guys think it's worth it?
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  • Accepted Answer

    Friday, October 30 2015, 01:46 PM - #Permalink
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    @wafiqa - I think if you admire / desire one of the fragrances that have a sample in the box, it might be worth your while. That is maybe after trying it out in store through the tester first to establish a liking in the fragrance. Then it gives you the opportunity to try again later, see how it settles, how the bottom notes establish on your skin and then most importantly - how it lasts. Otherwise, not so much. :)
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